Privacy Policy
Privacy Policy
Effective 26 May 2025
At The Scrub Atelier, we value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
Information You Provide
We collect personal information that you voluntarily provide during checkout, account registration, or via direct communication. This may include:
- Full name
- Email address
- Phone number
- Delivery and billing addresses
- Payment information
Automatic Information
When you interact with our website, we may automatically collect certain information such as:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
Email Communication
We may track email open rates and engagement to improve customer communication and product offerings.
Use of Your Information
By using The Scrub Atelier website, you consent to our use of your personal information to:
- Fulfil and manage orders
- Communicate regarding orders, promotions, or queries
- Improve website functionality and customer experience
- Compile statistical data for internal use (non-personal and anonymised)
Sharing of Information
We will never sell your information. We may only share your data with:
- Payment gateways (e.g., PayFast, PayPal)
- Delivery partners (e.g., Courier Guy, Pargo)
- Legal authorities when required by law
Your data will only be shared as necessary to complete your order or meet legal obligations.
Data Security
We implement appropriate security measures to protect your personal data, including secure payment encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your data
- Correct or update your personal information
- Request deletion of your data
- Object to direct marketing communications
To exercise your rights, email: [email protected]
Changes to This Policy
We may update this policy occasionally. Please review it periodically. Your continued use of the site after any updates constitutes your acceptance of those changes.